The Status dictionary settings should be used if you would like to make changes to the Status Picklist field on the Service object and fill-in different status values. Then you can use the dictionary mapping tool to specify the behavior for each picklist entry. You can read more about this option Here .
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- Where can I add the parts required for defined service types?
- How can I configure FieldExpert to ensure service requests are assigned to closest field employee?
- What is Scheduling Policy and when shall I use it?
- How can we manage an inventory in FieldExpert and what’s the recommended way for field employee to report on used stock?