Salesforce calendar Events are created per the two following conditions:
1)A new shift is created with published status
2)A shift is changed from Planned to Published
If some events are not created per the two conditions, you should check the following settings:
1)Create Calendar Event on Shift Publish Setting is not checked.
2)Using different statuses and not stating in the dictionaries how that status should be considered. This will make sure that the new status will have the right functionality. For example ‘Scheduled’ should have all the functionality of ‘Planned’.
In order to define it you go to: ShiftExpert Settings > Edit > Find the Dictionaries section and edit the desired status.
Planned – Shift is tentatively scheduled
Published – Shift is published to the resource
Working – Shift is in progress
Completed – Shift is Completed
Review – Rejected by the resource and returned to the manager
1)Shift changed from planned to dispatched will create a calendar event.
1)The resource will be able to see the shift.(add sharing)
2)Mentioning the resource about the shift.
3)Shift created with dispatched status will create a calendar event.
1)Once a shift is changed to completed the resources can’t see or edit them anymore. (removing the sharing)